Your new company

This prestigious MNC Bank is looking for a Circuit Provisioner with expertise and experience of Telecomm Vendor Management experience to join its dynamic business here in Hong Kong. The company also possesses the ability to provide you with the resources and training to both grow and succeed within the role while also providing possible avenues for further career development.

Your new role

Ability to manage end to end, circuit life cycle as part of the transport management team in the region

• Effective manage and communicate to client internally and externally for delivering request for business enablement

• Liaison to Operation teams, Business management, Sourcing team internally

• Effective managing interactions and relationships with 3rd party Managed Service Provider and Telecom Circuits Provider

• Be involved in the process of producing 3rd party Service Provider’s Master Service Agreement (MSA), in collaboration with a Sourcing Team and Operation Team

• Ability to drive resolution effectively with the Circuit Provider when a problem arises during service provisioning or billing matters

• Monitoring service requests thru email and ticketing system daily, collect requirements, take appropriate action by following standard processes and responding promptly

• Duty including obtaining circuit prices for benchmarking, preparing price comparison sheets and reports to the management team and requestor for best resolution, being accountable for cost and inventory controls which support operational and business needs while delivering transparency and best in class pricing to the Firm

• Manage and review quote including preparation of internal approval document for design approval, financial sign off and telecom contract review

• Review quote and contract align with SLA, protecting the Firm's interests to ensure SLA is met for every service

• Manage 3rd party vendor billing system with duties but not limited to, voice and data circuit provisioning, invoice processing, expense management, metrics, and reporting

• Manage monthly vendor service meetings, ensure vendors provide monthly reports, meeting minutes and follow-up actions in a timely manner

• Effectively co-ordinate escalation management for both internal and external when necessary

What you'll need to succeed

Excellent English communication skills and the ability to interact with highly skilled technology professionals

• Ability to drive and execute required circuit order, deliver on time and within budget

• Ability to manage multiple demands and changing priorities

• Self-starter, team worker, excellent problem-resolving ability, be flexible and have a strong sense of personal responsibility and integrity

• Experience in MS Excel and some metric soft skills

• Excellent oral and written communication skills in English and Chinese (Mandarin)

• Experience in Telecom vendor management techniques

• Multinational Financial industry, preferably tier 1 Investment banking experience

• Formal project/task management training desirable

What you'll get in return

• Competitive compensation package

• Further professional growth within the network and the banking space

• Stable working culture and environment

What you need to do now

For further details or a confidential discussion on other opportunities in Technology, please contact Justin Dionaldo at Hays on 2230 7930 or email justin.dionaldo@hays.com.hk

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.