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Ecommerce Operation Manager | Consumer electronics ($45-50k + bonus)

Exciting E-commerce Operation Manager opportunity with a leading e-commerce agency
Your Company
Our client, a leading e-commerce agency, is seeking an experienced Operations Manager to join their team in Hong Kong. This role is essential for developing and implementing e-commerce strategies tailored to understand and address the unique business needs of a key client, a leading consumer electronics brand.

Your Role
As the Ecommerce Operation Manager, you will:
  • Develop and implement e-commerce strategies to boost customer engagement, increase online acquisition and sales revenues, and promote operational efficiency.
  • Analyze sales and traffic data to provide strategic insights and recommendations, adapting strategies as necessary.
  • Engage deeply in understanding clients’ industries, business needs, and company culture to support their growth and success.
  • Stay updated on e-commerce market trends and customer behavior, applying this knowledge to business strategies.
  • Lead the e-commerce team, fostering agility and readiness to adapt to new changes.
  • Facilitate effective communication among team stakeholders to ensure alignment of operations across each marketing campaign.
  • Coordinate with third-party fulfillment vendors, offline stores, payment gateways, and various departments to ensure a smooth supply chain and system.
  • Liaise closely with the brand headquarters and internal teams to operate the e-Store in Hong Kong and ensure smooth daily operations.
  • Collaborate with media agencies and headquarters to develop and launch promotions or new digital initiatives.
  • Oversee the team and manage daily operations, including inventory tracking, order fulfillment, payment transactions, online merchandising, website UI/UX management, O2O operations, SAP Hybris and Adobe Experience Manager operations, and promotion page copywriting and visual creation.
  • Be the go-to expert for SAP Hybris operations, rule-setting logic, debugging, Adobe Experience Manager operations, and adoption of new technologies.
  • Guide the team and clients in exploring innovative tools and methodologies to optimise workflow and enhance performance.
What You’ll Need to Succeed
  • Bachelor’s degree in e-Commerce, Digital Marketing, or a business-related discipline.
  • Minimum of 10 years of working experience, with at least 8 years in E-Commerce Operation, Digital Marketing, or B2C online channels.
  • Extensive knowledge and hands-on experience with SAP Hybris commerce system, Adobe Experience Manager, Adobe Analytics, and other tools.
  • Strong business acumen and analytical skills in digital, e-commerce, sales, quality assurance, and campaigns.
  • Demonstrated the ability to lead projects and manage change across multiple disciplines concurrently.
  • Proven project management skills with a track record of delivering projects on time and on budget.
  • Excellent communication skills in both written and spoken English and Chinese, with the ability to clearly convey complex concepts and strategies.
What You’ll Get in Return
In return, you will have the opportunity to work with a leading e-commerce agency, driving significant business growth and developing innovative strategies. You will be part of a dynamic and collaborative environment that values creativity and strategic thinking.
If you are interested in this opportunity, please send your CV to Rianne.lin@hays.com.hk. Please note that only shortlisted candidates will be contacted.

Summary

Job Type
Permanent
Industry
Retail & Consumer Goods
Location
HongKong
Specialism
Sales
Ref:
1270606

Talk to a consultant

Talk to Rianne lin, the specialist consultant managing this position, located in Hong Kong
6604-06,66/F, ICC, 1 Austin Road West, West Kowloon

Telephone: 22307471

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