• Handle and resolve client’s queries through phone and digital channels (live chat, email) in a timely, efficient & professional manner.
• Liaise and collaborate with related business units and parties to resolve customer queries.
• Provide cross-department assistance and support if necessary.
• Provide daily support for supervisors and participate in ad hoc projects.
• Gatekeeping and Quality Control. Ensure accuracy and compliance of all requests to be completed with good quality standards.
• Provide first-level investigation to identify the root cause and case owners, propose solutions and constructive advice for continuous improvement.
• Perform and support basic policy admin tasks.
• Handle Inbound and Outbound calls, facilitate engagement to Sales to meet the business target.

• 3 + years of track record in providing excellent customer service; at least 1 year of Life insurance.
• Prior experience in basic policy administration tasks
• HKCEE/DSE or above
• Good computer skills in MS Office and Chinese Word Processing
• Good command of both spoken and written Cantonese, English, and Mandarin
• Proven track record as both a team player and an individual contributor - mature, independent, and able to work under pressure.
• IIQE licence (1 & 3) is a must.
• Excellent service attitude and able to follow through on commitments to customer.
• Proactive, self-motivated, mature, and pleasant personality
• Able to work under pressure with good problem-solving skills.

If you're interested in this role, please forward an up-to-date copy of your CV to alice.tong@hays.com.hk, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.